Effective Date: January 2, 2026
Last Updated: January 2, 2026

1. Policy Overview

Ranksper is committed to delivering exceptional value through our branding, marketing services, and SaaS platform solutions. This Refund Policy outlines the terms, conditions, eligibility criteria, and procedures for requesting refunds across all our service offerings.

This policy applies to all purchases made through our website, platform, or direct agreements with our sales team. By purchasing our Services, you acknowledge and agree to the terms outlined in this Refund Policy.

This Refund Policy should be read in conjunction with our Terms and Conditions, which govern your use of Ranksper’s Services.

2. Definitions

For clarity and precision, the following terms are defined as used throughout this policy:

“SaaS Subscription” refers to recurring access to Ranksper’s cloud-based software platform for marketing automation, analytics, and related tools.
“Marketing Services” refers to professional services including brand strategy, content creation, campaign management, SEO, paid advertising, and consulting.
“Subscription Period” means the billing cycle (monthly or annual) for which you have paid.
“Purchase Date” means the date on which payment was successfully processed and confirmed.
“Business Days” refers to Monday through Friday, excluding public holidays in India and the United States.
“Refund Window” means the eligible timeframe during which a refund request may be submitted.

3. SaaS Subscription Refunds

3.1 Money Back Guarantee (New Subscribers)

First-time subscribers to any Ranksper SaaS plan are eligible for a full refund if requested within 30 days of the initial purchase date. This guarantee applies exclusively to your first subscription purchase with Ranksper, not to renewals or upgrades.

Eligibility Requirements:

Request must be submitted within 30 calendar days of initial purchase
Applies only to first-time subscribers (one-time per customer/organization)
Account must not have violated our Terms of Service or Acceptable Use Policy
No evidence of fraudulent activity or abuse of the platform

What You’ll Receive:

A full refund of the subscription fee paid, processed to your original payment method.

What Is Not Covered:

Third-party integrations, addons purchased separately, or professional services fees are excluded from this guarantee.

3.2 Subscription Renewals

Subscription renewals (second billing cycle and beyond) are non-refundable. You may cancel your subscription at any time to prevent future charges, but no refund will be issued for the current billing period already paid.

Cancellation Process:

To cancel your subscription, log into your account dashboard and navigate to “Billing & Subscriptions” or email support@ranksper.com at least 48 hours before your next renewal date. Cancellations take effect at the end of the current billing period.

3.3 Pro Rata Refunds for Downgrade or Plan Changes

If you downgrade from an annual plan to a monthly plan or switch to a lower-tier subscription mid-cycle, you are not eligible for a pro rata refund for the unused portion. The new plan pricing will apply at your next renewal date.

If Ranksper initiates a plan change, discontinues a feature critical to your subscription, or fails to meet our published Service Level Agreement (SLA) commitments, you may be eligible for a pro-rata refund.

3.4 Service Level Agreement (SLA) Credits

If our SaaS platform fails to meet the uptime guarantee specified in our Terms of Conditions (99.5% monthly uptime), you may be eligible for service credits rather than monetary refunds.

SLA Credit Structure:

99.0% – 99.49% uptime: 5% credit toward next billing cycle
98.0% – 98.99% uptime: 10% credit toward next billing cycle
Below 98.0% uptime: 15% credit toward next billing cycle

Service credits must be claimed within 30 days of the end of the affected billing period by emailing support@ranksper.com with documented evidence of downtime.

3.5 Free Trial Conversions

If you sign up for a paid subscription immediately following a free trial period, the 30-day money-back guarantee applies from the date of your first paid charge, not from the start of the free trial.

Free Trial Cancellations:

You may cancel your free trial at any time before it converts to a paid subscription without any charges. No refund is necessary as no payment was collected.

4. Marketing Services Refunds

4.1 General No-Refund Policy

Marketing Services are custom, labor-intensive professional services tailored to each client’s unique needs. Once work has commenced and resources have been allocated, no refunds will be issued for Marketing Services.

Work Commencement Defined:

Initial strategy or creative brief has been delivered
Research, competitive analysis, or planning work has begun
Resources (staff, freelancers, media budget) have been allocated
Client onboarding process has been completed
Any deliverable has been created or client meeting has occurred

4.2 Pre-Commencement Cancellations

If you cancel a Marketing Services project before work has commenced, you may receive a partial refund:

Refund Amount:

Total payment minus administrative fees (20% of total contract value or $500 USD, whichever is lower).

Process:

Submit a written cancellation request to support@ranksper.com. We will confirm whether work has commenced and process eligible refunds within 10 business days.

4.3 Milestone-Based Projects

For projects structured with milestone-based payments, refunds are handled as follows:

Completed Milestones: Non-refundable once deliverables are approved and delivered
In Progress Milestones: Non-refundable once work has begun on that phase
Not Yet Started Milestones: Fully refundable upon cancellation

4.4 Monthly Retainer Services

Monthly marketing retainer agreements operate on a rolling month-to-month basis after the initial contract term.

Cancellation Terms:

Either party may terminate with 30 days’ written notice. Payment for the current month is non-refundable, but no further charges will occur after the notice period.

Mid-Month Cancellations:

If you cancel mid-month, services will continue through the end of the paid period. No pro-rata refunds are provided for partial months.

4.5 Advertising and Media Spend

All third-party media spend, advertising budgets, influencer payments, or platform costs paid to external parties (Google Ads, Facebook Ads, media publications, etc.) are 100% non-refundable.

Transparency:

Ranksper provides detailed reporting and receipts for all media expenditures. These are direct pass-through costs and are separate from our service fees.

4.6 Unsatisfactory Work Quality

If you are dissatisfied with the quality of deliverables, we encourage you to work with us to resolve the issue before requesting a refund:

Resolution Process:

Submit detailed feedback within 7 days of deliverable receipt to support@ranksper.com
Ranksper will review feedback and offer revisions (up to 2 rounds included in most contracts)
If revisions do not meet contractual specifications, we will work toward a mutually acceptable solution
Refunds for quality issues are issued at Ranksper’s sole discretion and only if we fail to meet documented specifications in the agreement

What We Consider:

Refunds for subjective preferences (e.g., “I don’t like the color”) are not granted. Refunds may be considered if deliverables materially fail to meet agreed-upon specifications or scope.

5. Duplicate Or Erroneous Payments

5.1 Duplicate Charges

If you are accidentally charged twice for the same service or subscription due to a technical error, you are entitled to a full refund of the duplicate charge.

Reporting Requirement:

You must report duplicate charges within 7 calendar days of the charge appearing on your statement by emailing support@ranksper.com with:

Transaction date and amount
Payment method used
Screenshot or statement showing duplicate charges

Processing Time: Verified duplicate charges will be refunded within 7 business days of confirmation.

5.2 Billing Errors

If Ranksper makes a billing error (e.g., incorrect subscription tier, wrong currency, incorrect amount), we will correct the error and issue a refund for any overcharge.

Verification:

Our billing team will investigate all reported errors within 3 business days and provide a written response.

6. Chargebacks And Disputed Transactions

6.1 Chargeback Policy

Filing a chargeback or payment dispute with your bank or credit card company without first contacting Ranksper is considered a breach of this Refund Policy.

Consequences of Chargebacks:

Immediate suspension of account access and services
Permanent ban from using Ranksper services
Potential legal action to recover costs associated with chargeback fees and lost revenue
Damage to your business credit profile

Proper Dispute Process:

If you believe you were charged incorrectly, please contact support@ranksper.com first. We are committed to resolving all legitimate billing issues promptly and fairly.

6.2 Fraudulent Chargebacks

Chargebacks filed after services have been delivered, used, or consumed will be contested. Ranksper maintains comprehensive records of:

Service delivery and usage logs
Email communications and approvals
Platform access logs and timestamps
Deliverable submission confirmations

We will provide this evidence to your financial institution to contest fraudulent chargeback claims.

7. Non-Refundable Items And Services

7.1 Non-Refundable Categories

Completed Work: Any marketing deliverables, strategies, or content that have been delivered and accepted
Third-Party Costs: Media spend, advertising budgets, software licenses purchased on your behalf, stock assets, freelancer fees, or other third-party expenses
Customization Services: Custom development, integrations, or technical implementations once completed
Training and Consulting: Live training sessions, workshops, or consulting hours once delivered
Setup and Onboarding Fees: One-time fees for account setup, data migration, or implementation
Domain and Hosting: Domain registration, web hosting, or server costs paid to third parties
Discounted or Promotional Pricing: Services purchased at promotional rates, special discounts, or bundle pricing
Renewal Subscriptions: Any subscription renewal beyond the first billing cycle
Services Rendered Beyond Refund Window: Any service used or accessed beyond the applicable refund eligibility period

8. Refund Request Process

8.1 How to Request a Refund

To request a refund, you must submit a formal written request to support@ranksper.com with the following information:

Required Information:

Full name and registered email address associated with your account
Order number, invoice number, or transaction ID
Date of purchase
Amount paid
Service or subscription purchased
Detailed reason for refund request
Supporting documentation (if applicable)

Email Subject Line Format: “Refund Request – [Your Name] – [Invoice Number]”

8.2 Review and Approval Timeline

Once we receive your refund request, the following timeline applies:

Acknowledgment: We will acknowledge receipt of your request within 2 business days
Review: Our billing team will review your request and respond with a decision within 5-7 business days
Approval/Denial Notification: You will receive written confirmation of approval or explanation of denial
Processing: Approved refunds are processed within 7-10 business days from approval date

8.3 Refund Methods

All refunds are issued to the original payment method used for the purchase.

Supported Refund Methods:

Credit card refunds (appears within 5-10 business days depending on your card issuer)
Debit card refunds (appears within 5-10 business days)
Bank transfer refunds (processed within 7-10 business days)
PayPal or digital wallet refunds (instant to 3 business days)

Ranksper cannot issue refunds via alternative methods (e.g., cash, check, different card, third-party account). Refunds must return to the source of payment.

8.4 Refund Denials and Appeals

If your refund request is denied, you will receive a detailed explanation citing the specific policy section or reason.

Appeal Process:

You may appeal the decision by replying to the denial email within 10 business days
Provide additional context, documentation, or evidence supporting your claim
Appeals are reviewed by a senior member of our customer success team
Final appeal decisions are issued within 7 business days

9. Exceptions And Special Circumstances

9.1 Force Majeure Events

Ranksper is not liable for refunds due to delays, cancellations, or service interruptions caused by events beyond our reasonable control, including but not limited to:

Natural disasters (earthquakes, floods, hurricanes)
War, terrorism, civil unrest, or government actions
Pandemics or public health emergencies
Internet or telecommunications infrastructure failures
Third-party service provider outages (hosting, payment processors, APIs)
Labor strikes or disputes

In such cases, Ranksper will make commercially reasonable efforts to resume services as quickly as possible. Service credits or extensions may be offered at our discretion.

9.2 Account Termination for Policy Violations

If your account is suspended or terminated due to violations of our Terms of Service, Acceptable Use Policy, or fraudulent activity, no refund will be issued for any unused subscription period or services.

Violations include but are not limited to:

Uploading malicious software or content
Unauthorized access attempts
Spam or abusive behavior
Fraudulent payment methods
Sharing account credentials
Violation of third-party intellectual property rights

9.3 Legal and Regulatory Compliance

Where local consumer protection laws provide greater refund rights than this policy, those laws will govern. This policy is designed to comply with:

India: Consumer Protection Act, 2019. Digital Personal Data Protection Act, 2023. RBI guidelines on digital refunds
United States: Federal Trade Commission (FTC) regulations, state consumer protection laws
International: GDPR (EU), where applicable to users in European Economic Area

If any provision of this Refund Policy conflicts with mandatory local law, that provision will be modified to the minimum extent necessary to comply with such law.

9.4 Goodwill Refunds

In rare circumstances, Ranksper may issue discretionary “goodwill refunds” outside the terms of this policy. These are issued on a case-by-case basis and do not create precedent or obligation for future requests.

Goodwill refunds may be considered for:

Exceptional customer hardship situations
Significant service failures on Ranksper’s part
Long-term customer relationships with special considerations

Goodwill refund decisions are final and not subject to appeal.

10. Currency And Payment Processing Fees

10.1 Currency Conversion

Refunds are issued in the same currency as the original payment. If currency exchange rates have fluctuated between purchase and refund, the refund amount will reflect the original charged amount, not adjusted for exchange rate changes.

Currency Risk: Customers bear the risk of currency fluctuations on international transactions.

10.2 Payment Gateway and Processing Fees

Payment processing fees charged by third-party payment gateways (Stripe, PayPal, Razorpay, etc.) are non-refundable. These fees (typically 2-3% of transaction value) are deducted by payment processors and cannot be recovered by Ranksper.

11. Refund Limitations By Jurisdiction

11.1 India Specific Terms

For customers located in India, the following additional terms apply in accordance with the Consumer Protection Act, 2019, and RBI guidelines:

Refunds for verified duplicate charges or failed transactions must be processed within 5-7 working days from the date of complaint
Customers have the right to file complaints with District Consumer Forums for claims under ₹50 lakh
Delays in processing approved refunds beyond the stated timeline may entitle customers to compensation for deficiency of service

11.2 United States-Specific Terms

For customers located in the United States:

Certain states provide statutory “cooling off periods” for specific types of transactions
State-specific consumer protection laws may provide additional refund rights
FTC regulations regarding recurring subscriptions and clear cancellation processes apply

11.3 European Union-Specific Terms

For customers located in the EU/EEA:

Digital content and services are subject to the EU Consumer Rights Directive
Right of withdrawal may apply within 14 days for distance contracts, unless waived by commencing digital service delivery
GDPR data portability rights apply to customer data upon termination

12. Subscription Pauses And Freezes

12.1 Temporary Service Suspension

Ranksper does not offer “pause” or “freeze” options for active subscriptions. If you need to temporarily stop using the service:

Option 1: Cancel your subscription and reactivate when ready (subject to current pricing at time of reactivation)
Option 2: Downgrade to a lower-tier plan with reduced features and cost

No Refunds for Unused Time:

If you do not actively use the platform during your paid subscription period, no refund is provided for inactivity.

12.2 Extended Breaks (Marketing Services)

For ongoing marketing retainer clients who need to pause services for 30+ days due to business changes, seasonal operations, or other legitimate reasons:

Reactivation Fee:

If services are paused for more than 60 days, a reactivation/onboarding fee (typically 25% of monthly retainer) may apply when resuming.

No Refund for Pause Periods:

Payment for the current month is non-refundable. Future months will not be charged during the agreed pause period.

13. Tax Refunds And Adjustment

13.1 Applicable Taxes

All refunds are processed inclusive of any taxes (GST, VAT, sales tax) originally charged.

13.2 Tax Documentation

For refunds involving GST (India) or VAT (EU), Ranksper will issue a credit note or refund invoice for accounting and tax compliance purposes. This documentation will be sent to your registered email within 15 days of processing the refund.

14. Modifications To This Policy

14.1 Policy Updates

Ranksper reserves the right to modify this Refund Policy at any time to reflect changes in our business practices, legal requirements, or industry standards.

Notification Process:

Material changes will be communicated via email to your registered address at least 30 days before the effective date
Updated policy will be posted on our website with the “Last Updated” date clearly displayed
Continued use of Ranksper services after the effective date constitutes acceptance of the updated policy

14.2 Grandfathering

Changes to this Refund Policy apply to purchases made on or after the effective date of the updated policy. Purchases made prior to policy changes remain subject to the policy in effect at the time of purchase (for 90 days from purchase date).

15. Contact And Support

15.1 Refund Inquiries

For any questions regarding this Refund Policy or to initiate a refund request, please contact:

Ranksper Customer Support

Email: support@ranksper.com
Response Time: Within 2 business days
Business Hours: 9:00 AM – 6:00 PM IST, Monday – Friday (excluding public holidays)

15.2 Escalation Process

If you are not satisfied with the initial response to your refund request:

Level 1: Customer Support Team (support@ranksper.com)
Level 2: Senior Customer Success Manager (mention “Escalation” in subject line)
Level 3: Director of Customer Operations (for unresolved disputes)

Each escalation level has 5-7 business days to respond before proceeding to the next level.

16. Commitment To Customer Satisfaction

While this policy outlines specific terms and limitations, Ranksper is fundamentally committed to customer satisfaction and fair business practices.

Our Promise:

We will review every refund request thoroughly and fairly
We will communicate clearly and promptly throughout the process
We will honor all legitimate refund claims within stated timelines
We will work collaboratively to resolve dissatisfaction before refunds become necessary
We will continuously improve our services to minimize refund requests

Feedback Welcome:

If you have suggestions for improving this Refund Policy or our services, please share them at support@ranksper.com. Your feedback helps us serve you better.

By purchasing or using Ranksper’s services, you acknowledge that you have read, understood, and agree to this Refund Policy in its entirety.

Refund and Returns Policy