Effective Date: January 2, 2026
Last Updated: January 2, 2026

1. Introduction

Ranksper (“we,” “us,” “our,” or “Company”) operates a Software-as-a-Service (SaaS) platform and provides branding and marketing services to businesses worldwide. This Privacy Policy describes how we collect, use, disclose, store, and protect personal information when you access our website, use our services, or interact with our platform.

We are committed to protecting your privacy and maintaining transparency about our data practices. This policy complies with applicable data protection regulations, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other jurisdiction privacy laws.

Business Information:

Legal Name: Ranksper
Owner: Rishi Patel
Principal Office: Gujarat, India
Data Hosting Location: United States of America
Privacy Contact: [email protected]

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information you voluntarily provide when you:

Account Registration: Full name, email address, phone number, company name, job title, billing address, payment information
Service Usage: Project details, campaign specifications, marketing preferences, content uploads, brand assets, creative materials
Communications: Messages sent through contact forms, support tickets, chat interactions, email correspondence, feedback submissions
Payment Information: Credit card details, billing address, transaction history (processed securely through third-party payment processors)
Marketing Preferences: Newsletter subscriptions, communication preferences, event registrations

2.2 Information Collected Automatically

When you access our platform, we automatically collect:

Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution
Usage Data: Pages visited, features used, time spent on platform, click patterns, navigation paths, search queries
Location Data: General geographic location based on IP address (city/region level)
Technical Data: Log files, error reports, performance metrics, API calls, system diagnostics
Cookies and Tracking Technologies: Session identifiers, preference settings, analytics data (detailed in Section 9)

2.3 Information from Third-Party Sources

We may receive information about you from:

Business Partners: Lead generation services, co-marketing partners, referral sources
Public Databases: Business directories, social media platforms (when you connect your accounts), professional networks
Third-Party Integrations: Data from platforms you connect to our services (e.g., CRM systems, advertising platforms, analytics tools)
Data Enrichment Services: Professional information to enhance service delivery

3. How We Use Your Information

We process your personal information for the following purposes:

3.1 Service Delivery and Performance

Providing access to our SaaS platform and marketing services
Processing transactions and managing subscriptions
Delivering requested features and functionalities
Providing customer support and technical assistance
Sending service related notifications and updates

3.2 Platform Improvement and Optimization

Analyzing usage patterns to improve user experience
Developing new features and services
Conducting research and analytics
Testing platform performance and security
Troubleshooting technical issues

3.3 Marketing and Communications

Sending promotional materials about our services (with your consent)
Delivering personalized marketing campaigns
Conducting market research and surveys
Sharing industry insights and educational content
Processing referral program participation

3.4 Legal and Security Purposes

Complying with legal obligations and regulations
Enforcing our Terms of Service and other agreements
Detecting and preventing fraud, abuse, and security threats
Protecting our rights, property, and safety
Responding to lawful requests from authorities

3.5 Business Operations

Managing vendor and partner relationships
Processing payments and maintaining financial records
Conducting internal audits and quality assurance
Facilitating business transfers or acquisitions

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process your personal data based on the following legal grounds:

Contractual Necessity: Processing required to perform our contract with you and deliver requested services
Legitimate Interests: Processing necessary for our legitimate business interests, including platform improvement, fraud prevention, and direct marketing (where not overridden by your rights)
Consent: Processing based on your explicit, freely given consent (which you may withdraw at any time)
Legal Obligation: Processing required to comply with applicable laws and regulations
Vital Interests: Processing necessary to protect your vital interests or those of another person

5. Information Sharing and Disclosure

We do not sell your personal information. We share your information only in the following circumstances:

5.1 Service Providers and Processors

We engage trusted third-party service providers who process data on our behalf under strict contractual obligations:

Cloud Hosting: Data storage and infrastructure providers (servers located in USA)
Payment Processors: Secure payment gateway services for transaction processing
Analytics Providers: Tools for platform analytics and performance monitoring
Communication Services: Email delivery, SMS messaging, customer support platforms
Marketing Tools: CRM systems, marketing automation, advertising platforms
Security Services: Threat detection, DDoS protection, security monitoring

All service providers are contractually required to maintain confidentiality and implement appropriate security measures.

5.2 Business Transfers

If Ranksper undergoes a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity, subject to this Privacy Policy.

5.3 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, including:

Responding to subpoenas, court orders, or legal proceedings
Enforcing our agreements and policies
Protecting our rights, property, or safety
Preventing fraud or illegal activities
Complying with national security or law enforcement requirements

5.4 With Your Consent

We may share your information for purposes not described in this policy with your explicit consent.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Active Accounts: Information retained for the duration of your active subscription or service relationship
Transaction Records: Financial and billing data retained for 7 years to comply with tax and accounting regulations
Marketing Data: Communication preferences and engagement data retained until you unsubscribe or request deletion
Legal Requirements: Data retained as required by applicable laws (e.g., audit trails, compliance records)
Deleted Accounts: Personal data deleted within 90 days of account closure, except where retention is legally required

Upon expiration of retention periods, we securely delete or anonymize your personal information using industry standard methods.

7. Your Privacy Rights

7.1 Rights Under GDPR (EEA, UK, Switzerland)

If you are located in the EEA, UK, or Switzerland, you have the following rights:

Right to Access: Request confirmation of whether we process your personal data and obtain a copy
Right to Rectification: Request correction of inaccurate or incomplete personal data
Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data under certain circumstances
Right to Restriction: Request limitation of processing in specific situations
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
Right to Withdraw Consent: Withdraw previously given consent at any time
Right to Lodge a Complaint: File a complaint with your local data protection authority

7.2 Rights Under CCPA (California Residents)

California residents have the following rights:

Right to Know: Request disclosure of personal information collected, used, shared, or sold
Right to Delete: Request deletion of personal information we hold about you
Right to Opt Out: Opt out of the sale or sharing of personal information (Note: We do not sell personal information)
Right to Non-Discrimination: Exercise privacy rights without discriminatory treatment
Right to Correct: Request correction of inaccurate personal information
Right to Limit Use of Sensitive Personal Information: Limit use of sensitive personal data

7.3 Exercising Your Rights

To exercise any of these rights, contact us at [email protected] with the subject line “Privacy Rights Request”. We will respond within:

GDPR Requests: 30 days (may be extended by 60 days for complex requests)
CCPA Requests: 45 days (may be extended by 45 days with notice)

We may require verification of your identity before processing requests to protect your privacy and security.

8. Data Security

We implement comprehensive security measures to protect your personal information:

8.1 Technical Safeguards

Encryption: Industry-standard SSL/TLS encryption for data transmission; AES-256 encryption for data at rest
Access Controls: Multifactor authentication, role-based access controls, and least privilege principles
Network Security: Firewalls, intrusion detection/prevention systems, DDoS protection
Secure Development: Regular security audits, penetration testing, vulnerability assessments
Data Segregation: Logical separation of customer data in multi-tenant environments

8.2 Organizational Measures

Employee Training: Regular privacy and security training for all personnel
Confidentiality Agreements: Contractual obligations for employees and contractors
Incident Response: Established procedures for identifying and responding to security breaches
Vendor Management: Security assessments and contractual protections for third-party processors
Privacy by Design: Integrating data protection into system architecture and development

8.3 Data Breach Notification

In the event of a security breach affecting your personal information, we will notify you and relevant authorities as required by applicable laws (within 72 hours for GDPR regulated data).

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

Our platform uses cookies and similar technologies:

Essential Cookies (Required)
Session management and authentication
Security and fraud prevention
Load balancing and performance
No consent required for operation

Functional Cookies

User preference storage
Language settings
Display customization
Duration: Up to 12 months

Analytics Cookies

Usage statistics and platform analytics
Performance monitoring
User behavior analysis
Duration: Up to 24 months

Marketing Cookies

Personalized advertising
Campaign effectiveness measurement
Retargeting capabilities
Duration: Up to 13 months

9.2 Managing Cookie Preferences

You can control cookies through:

Our cookie preference center (accessible at login)
Browser settings (blocking or deleting cookies)
Opt-out mechanisms provided by analytics providers
Industry opt-out platforms (e.g., Digital Advertising Alliance)

Disabling essential cookies may affect platform functionality and limit your ability to use certain features.

10. International Data Transfers

As our data hosting infrastructure is located in the United States, your personal information may be transferred to and processed in the USA, which may have different data protection laws than your jurisdiction.

10.1 Transfer Safeguards

For transfers from the EEA, UK, or Switzerland, we implement appropriate safeguards:

Standard Contractual Clauses: EU approved model contracts with our service providers
Adequate Protection: Additional security measures to ensure GDPR-level protection
Data Processing Agreements: Contractual obligations for all data processors

10.2 Your Consent

By using our services, you acknowledge and consent to the transfer of your information to the United States and other jurisdictions where our service providers operate.

11. Children’s Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information promptly. Parents or guardians who believe we have collected information from a child should contact us immediately at [email protected].

12. Third-Party Links and Services

Our platform may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

When you integrate third-party services with our platform (e.g., social media accounts, advertising platforms), those services may collect information according to their own privacy policies.

13. Marketing Communications

13.1 Opt-In and Consent

We will only send you marketing communications if you have provided consent or where permitted by law. Marketing communications include newsletters, promotional offers, service updates, and educational content.

13.2 Unsubscribe Options

You may opt out of marketing communications at any time by:

Clicking “Unsubscribe” in any marketing email
Updating preferences in your account settings
Contacting [email protected]
Responding “STOP” to SMS messages

You will continue to receive transactional and service related communications necessary for your use of our platform.

14. Do Not Track Signals

Some browsers transmit “Do Not Track” (DNT) signals. Currently, there is no industry consensus on how to respond to DNT signals. Our platform does not currently respond to DNT signals, but you can manage tracking through our cookie preference center and browser settings.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

Update “Last Updated” date at the top of this policy
Notify you via email or prominent notice on our platform
Request renewed consent where required by law
Provide a 30-day notice period before changes take effect

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

16. Data Protection Officer

For GDPR related inquiries, you may contact our designated privacy team who oversees data protection compliance:

Email: [email protected]
Subject Line: “Attention: Data Protection Officer”

17. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Principal Office: Gujarat, India
Email: [email protected]

Response Time: We aim to respond to all privacy inquiries within 5 business days.

18. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. For users in the EEA, UK, or California, applicable local data protection laws will also apply and take precedence where they provide greater protection.

Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts in Gujarat, India, except where local laws mandate otherwise.

By using Ranksper’s services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

Privacy Policy