Last Updated: 6 August 2025
Effective Date: 6 August 2025
Introduction
This Privacy Policy explains how Ranksper (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our AI Studio and Content Studio platforms, visit our website, or interact with our services.
We wrote this policy in plain English because you shouldn’t need a law degree to understand how your data is handled. If anything is unclear, email us at support@ranksper.com and we’ll explain it better.
Information We Collect
Information You Give Us Directly
Account Information
- Name, email address, and password when you create an account
- Billing information (credit card details, billing address) for paid subscriptions
- Company information if you sign up for a business account
Content and Usage Data
- Text, documents, and files you upload to our platforms
- Prompts you create and responses you generate
- Settings and preferences you configure
- Feedback and support messages you send us
Information We Collect Automatically
Technical Information
- IP address and general location (city/region, not your exact address)
- Device type, operating system, and browser information
- How you found our website (search engine, direct link, etc.)
Platform Usage Data
- Which features do you use and how often
- Time spent on different pages
- Error messages and performance issues you encounter
- Date and time of your visits
Cookies and Tracking: We use cookies to remember your login status and preferences. We also use analytics tools to understand how people use our website so we can improve it.
You can disable cookies in your browser settings, but some features might not work properly.
How We Use Your Information
To Provide Our Services
- Process your account registration and manage your subscription
- Deliver the AI features you request (content analysis, productivity automation)
- Save your work and sync it across your devices
- Process payments and send billing receipts
To Improve Our Platform
- Analyze usage patterns to identify which features are most helpful
- Fix bugs and performance issues
- Develop new features based on user needs
- Test changes before rolling them out to everyone
To Communicate With You
- Send important account updates (security alerts, policy changes)
- Provide customer support when you contact us
- Send marketing emails about new features (you can opt out anytime)
- Respond to your questions and feedback
For Security and Legal Compliance
- Detect and prevent fraud or unauthorized access
- Monitor for spam or abuse of our services
- Comply with legal requirements and respond to valid legal requests
- Protect our rights and the rights of our users
Information We Share
Service Providers
We work with third-party companies that help us operate our business:
- Payment processors (Stripe) to handle billing and subscriptions
- Email service providers (SendGrid) to send you account updates
- Cloud hosting providers (AWS) to store and process your data
- Analytics services (Google Analytics) to understand website usage
- Customer support tools to help us respond to your questions faster
These companies can only use your information for the specific services they provide to us. They cannot sell your data or use it for their own purposes.
Legal Requirements
We may disclose your information if required by law, such as:
- Responding to court orders, subpoenas, or legal process
- Investigating fraud or security incidents
- Protecting the safety of our users or the public
- Enforcing our Terms of Service
We will notify you about legal requests unless prohibited by law or court order.
Business Transfers
If Ranksper is acquired by another company or merges with one, your information may be transferred as part of that transaction. We will notify you before this happens and explain how the new ownership might affect your privacy rights.
Never Sold or Rented
We do not sell, rent, or trade your personal information to marketers, advertisers, or other third parties for their promotional purposes.
Data Retention
Account Data
We keep your account information and uploaded content as long as your account is active. When you delete your account, we remove your personal information within 30 days.
Usage Data
We retain anonymous usage statistics to improve our services, but this data cannot be linked back to you personally.
Legal Requirements
We may need to retain certain information longer if required by law or to resolve disputes.
Your Privacy Rights
Access and Portability
You can view, download, or export your personal information from your account settings at any time.
Correction and Updates
You can update your account information, preferences, and settings through your account dashboard.
Deletion
You can delete your account and all associated data by contacting us at privacy@ranksper.com. We will process deletion requests within 30 days.
Marketing Opt-Out
You can unsubscribe from marketing emails by clicking the unsubscribe link in any email or updating your preferences in your account settings.
Data Processing Objections
If you’re in the EU, you have additional rights under GDPR, including the right to object to certain types of data processing. Contact us for details.
Data Security
Technical Safeguards
- All data is encrypted in transit and at rest
- We use secure servers with regular security updates
- Access to user data is restricted to authorized employees only
- We conduct regular security audits and penetration testing
Employee Access
Our employees only access user data when necessary to provide support or fix technical issues. All employees sign confidentiality agreements and receive privacy training.
Breach Notification
If a security incident affects your personal information, we will notify you within 72 hours and explain what happened, what information was involved, and what steps we’re taking to fix it.
International Data Transfers
Ranksper is based in [Country]. If you’re using our services from outside this country, your information may be transferred to and processed in [Country], where our servers are located.
We ensure that international transfers comply with applicable privacy laws and provide adequate protection for your personal information.
Children’s Privacy
Our services are not intended for anyone under 16 years old. We do not knowingly collect personal information from children under 16.
If we discover that we have collected information from a child under 16, we will delete it immediately. If you’re a parent and believe your child has provided us with personal information, please contact us at support@ranksper.com.
Third-Party Links
Our website may contain links to other websites that we don’t control. This privacy policy only applies to Ranksper. When you click on external links, you’re subject to those websites’ privacy policies.
We recommend reading the privacy policy of any website you visit to understand how they handle your information.
Policy Updates
We may update this privacy policy when we add new features, change how we handle data, or need to comply with new legal requirements.
When we make significant changes, we will:
- Email you a summary of the changes
- Post a notice on our website
- Give you 30 days to review the changes before they take effect
If you don’t agree with the updated policy, you can delete your account before the changes take effect.
Contact Information
Questions or Concerns
If you have questions about this privacy policy or how we handle your data, email us at support@ranksper.com. We respond to all privacy inquiries within 48 hours.
Data Protection Officer
For EU users, you can contact our Data Protection Officer at support@ranksper.com for questions about your GDPR rights.
Headquarter Address
Ranksper
New Para, Near Khari River, Gandhinagar Link Road,
Mehsana City, Gujarat – 384001
India.
This policy was written to be understood by real people, not lawyers. If anything is confusing or you need more details about any section, just ask us.